zenpay

Introduction

At Zenpay, we value your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our recharge and bill payment services.

By using Zenpay, you consent to the data practices described in this policy.

Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information

Full name and contact details
Email address and phone number
Billing and shipping addresses
Government-issued ID (for verification)

Payment Information

Transaction details and history
Payment method preferences
Billing information (processed securely)

Technical Information

IP address and device information
Browser type and version
Operating system and platform
Cookies and usage data

How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide and maintain our payment services
Transaction Processing: To process your payments securely and efficiently
Communication: To send important updates, notifications, and service-related messages
Improvement: To analyze usage patterns and enhance platform experience
Security: To prevent fraud, abuse, and unauthorized transactions
Legal Compliance: To comply with legal obligations and regulations

Sharing & Security

We never sell your personal information to third parties. We may share data with:

Payment Processors: To complete your transactions
Service Providers: Who assist in delivering our services
Legal Authorities: When required by law or to protect rights
Business Transfers: In case of merger or acquisition

Security Measures: Zenpay implements industry-standard security measures including encryption, firewalls, secure servers, and regular security audits to protect your data.

Your Rights

You have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Restriction: Request restriction of processing
Portability: Request transfer of your data to another service
Objection: Object to processing of your data
Opt-out: Opt-out of promotional communications

To exercise your rights, contact us at: support@zenpay.com

Cookies & Tracking

Zenpay uses cookies and similar technologies to improve user experience, remember preferences, and analyze platform performance. For more information, please see our Cookies Policy.

You can control cookies through your browser settings, but note that disabling cookies may affect your experience on our platform.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Transaction records are retained for a minimum of 7 years as required by financial regulations.

Updates to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or Zenpay's data practices, please contact our Data Protection Officer:

Zenpay Data Protection

privacy@zenpay.com

Address: 123 Data Street, Privacy District
Phone: +1 (555) 123-4567